Refund Policy

1. What this policy covers

This policy applies to everything you can pay Nokkh for: consumer subscriptions to the Nokkh app, and credits bought by brands at $0.10 each. Both work the same way — a payment issues a number of credits, and what matters for a refund is whether any of those credits have been spent.

2. Unused purchases

If none of the credits issued by a payment have been used, you can request a full refund of that payment within 3 days of being charged. Email us and we will process it back to the original payment method. Refunded credits are removed from your account at the same time.

3. Used purchases

Once any credit issued by a payment has been spent, that payment is no longer refundable — including within the 3-day window, and including when most of the credits are still unspent.

This is not an arbitrary line. Spending a credit runs a generation on our infrastructure and returns you an image that is yours to keep and use. That cost is incurred at the moment of spending and cannot be reversed, so a partly used purchase cannot be unwound.

4. Subscriptions bought in the iOS app

Subscriptions purchased inside the Nokkh iOS app are billed by Apple, not by us. Apple handles refunds for those purchases under its own rules, which may be more or less generous than this policy. Request one through Apple's Report a Problem page or from your purchase history in your Apple Account settings. We cannot issue, refuse, or speed up an Apple refund on your behalf.

If Apple refunds a subscription, the credits it issued are removed from your Nokkh account.

5. Cancelling

Cancelling is not the same as a refund. When you cancel, you keep access for the period you have already paid for, and any credits you have not used stay on your account. Nothing is charged again.

6. Failed generations

If a try-on or a photoshoot image fails for a reason on our side, the credits are returned to your balance automatically — that is not a refund and does not consume your 3-day window. If you have been charged for something that never produced a result, tell us and we will put it right.

7. How to request a refund

Email hello@nokkh.com from the address on your account, with the date of the charge. We will confirm whether any credits from that payment have been used and reply within two business days. Approved refunds are returned to the original payment method; how quickly it appears is up to your bank or card issuer.

8. Your statutory rights

Nothing here removes rights you have under the consumer law of your own country. If that law gives you a stronger right to a refund than this policy does, that law applies.